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Visit us in Lawrence, Kansas (888) 822-1982

Upcoming Events

Retail Store Hours

Sun & Mon Closed
Tues 9 am - 5 pm
Wed 9 am - 5 pm
Thurs 9 am - 5 pm
Fri 9 am - 5 pm
Sat 10 am - 3 pm

POLICIES: General Information |  Ordering

 

Receiving Your Order

We take great care to pack your merchandise so it will arrive in good condition, whether you are picking it up at our store, receiving a small package shipment via UPS or USPS, or getting a pallet or two. Each order is double checked for accuracy. Please check your order carefully against the packing list or invoice and report any discrepancies to us within 48 hours of receipt. Shipping times (1 day, 2 day, 3 day shipping methods) are from the date we ship. Days are counted starting the day after shipment. So if we ship Wednesday by 2 day shipping, you would get it on Friday. Most orders ship within 1-2 days, but definitely not all. Sometimes items are out of stock, and if we expect them soon we hold the order until they arrive. If the out of stock items will take longer, we will mark them as “backordered” on your paperwork and send them as soon as possible. Items such as kilns and other large equipment can take several weeks. If you need something by a certain date, make sure you let us know. Type your requested or required delivery date in the comments and we will let you know if this is not possible.

 

When picking up

Make sure to check your order as it’s loaded in your car, before you leave the store, and double check when you unload it at your studio. Contact us immediately if you have concerns or complications with your order.

 

Via FedEx

Verify the number of boxes and inspect them for damage. If the FedEx driver is present, make sure the damage is noted by the driver. If the driver is not present, please save ALL packaging material and call 1-800-GoFedEx (1-800-463-3339) to obtain a FedEx Express control number or a FedEx Ground damaged call tag confirmation number (you will need the shipping label for reference when you call). After initiating the claim with FedEx, call us and give us the claim number. We will manage the claim from there. You may also initiate a claim online on the FedEx website - click here to begin the process. 

 

Via the US Postal Service

USPS does not have an automatic insurance coverage policy. Unless you specify that your order should include shipping insurance, you assume all liability for the successful delivery of your order once it leaves our warehouse. Without insurance, if USPS loses your order, there is nothing that we can do about it.

 

VIa LTL Truck (Freight)

Boxes have been packed and securely shrink wrapped onto a pallet. Inspect the Bill Of Lading, which will indicate how many pallets (or skids) and other details of your shipment. If you detect any obvious damage upon delivery, make detailed notes on the delivery ticket BEFORE signing it. Contact the carrier to file a claim, then call us with the claim number. We will manage the claim from there.

 

Special Fees For Shipments

  • Kiln shelves will be charged a 10% packing fee when shipped. Kiln shelves larger than 18” diameter can’t ship via small package services like UPS or USPS.
  • Hydro-Bats will be charged a small fee when shipped (less than $1.00 per Hydro-bat, to cover the extra packing material).
  • Pallets will incur a $7.50 charge per pallet


Deliveries

ZONE COLOR ZONE TRIP CHARGE + WEIGHT CHARGE
  A $25 + 2¢ per pound
  B $50 + 3¢ per pound
  C $75 + 3.5¢ per pound
  D $100 + 4¢ per pound

Bracker's delivery service is open to anyone in our delivery zones with an order of at least 250# of clay.
Deliveries are available Tuesday through Saturday.
Call for more details!

These are our standard rates and represent the worst case scenario. If we can combine deliveries together along the same route, we can offer better pricing to everyone on that delivery route. It will take a while to develop these routes, so if you'd like to be notified when a delivery is heading your way with open space, please email Cindy Bracker.
Brackers Delivery Zone